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General Facts

 

You may return eligible items for a refund within 14 days of receiving your original order.

 

You can verify if the product you received is exactly the same one you ordered online. You can do so by matching the product SKU/barcode number on the product tag with the invoice you received by email.

 

Our return policy does not apply to items bought on sale or promotion.

 

Accessories cannot be returned or exchanged.

 

Items that are damaged due to wearing and/or uncareful trying are not considered faulty.

 

Please note that the goods are your responsibility till they reach us. So, please make sure it’s packed up properly and does not get damaged on the way.

 

Given the fact that in rare cases, some manufacturing defects can be detected, each and every item is well-inspected before shipping to our customers, and in the case of receiving it as a return as well, to guarantee a convenient service level to our customers.

 

The original invoice must be included with the returned item/s.

 

As we are flexible with accepting returns, we accept items returned without their original packages, provided that all the price and details tags on the product are attached and intact, and the product/s are well-packed, protected and accompanied by any accessories and/or bundle items that come with the product. Yet, some products must be in their original packages; such as shoes, and other products where their tags are affixed on the Return Policy box.

 

Refund may take from 10 to 15 business days from the date we receive the returned item/s.